Shipping Policy

The explanations and information provided on this page are intended as general guidance and high-level information to help you draft your own Shipping Policy. This content does not constitute legal advice and should not be relied upon as such. We cannot anticipate the specific shipping arrangements or obligations you wish to establish between your business and your customers.

Each business has unique shipping practices, service capabilities, and legal requirements depending on its location and the regions it serves. We strongly recommend seeking professional legal advice to help you understand the relevant laws and assist in creating a Shipping Policy tailored to your business’s specific needs and operations.

Why a Shipping Policy Matters

At Louvela, we believe in transparency and providing our customers with a smooth, informed shopping experience. This Shipping Policy outlines the terms and processes related to the shipment of our products so that you know exactly what to expect. It is a legally binding document that clarifies both our obligations and your rights as a customer.

Having this policy in place not only protects both parties, but also helps build trust and clarity in our service.

Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your confirmation email.

• You will receive a notification once your order has been shipped.

• During busy periods (e.g., product launches or holiday sales), processing times may be slightly extended.

Shipping Costs

• Standard Shipping (within Australia): Flat rate of $11.99 AUD

• Free Shipping: On all domestic orders over $80 AUD

Domestic & International Shipping Solutions

• We currently ship to addresses within Australia and selected international destinations.

• International shipping times and costs vary depending on location. Please note that customs delays may impact estimated delivery timeframes.

• Customers are responsible for any applicable import duties or taxes for international orders.

Delivery Timeframes

• Standard Domestic Shipping: 7-10 business days

Please note that delivery timeframes are estimates provided by postal carriers and are not guaranteed.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order directly through the carrier’s website.

Service Interruptions & Delays

We are not responsible for delays caused by:

• Natural disasters or extreme weather

• Postal service disruptions

• Customs inspections

• Incorrect shipping information provided by the customer

If any issues arise, we will do our best to assist you in resolving them.

Incorrect or Damaged Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos and a brief description. We will assess the issue and offer a replacement, refund, or store credit as appropriate.

Address Accuracy

Please ensure that your shipping address is correct at the time of order. Louvela is not responsible for items lost or delayed due to incorrect or incomplete shipping information.

Changes to This Policy

We may update this Shipping Policy as needed to reflect changes in our practices or in response to regulatory requirements. Any updates will be posted here with the effective date noted above.

Contact Us

For any shipping-related questions, please contact us:

Louvela – Jasmine Mounsey
Email: louvelaactivewear@gmail.com
Location: Gold Coast, QLD, Australia